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FAQ

  • What is your cancellation policy?
    At Instinctive Media, we understand that circumstances can change, and you may need to cancel or reschedule your video production project. Our cancellation policy is designed to be fair while also considering the time and resources we allocate to each project. If you need to cancel your project, please do so at least 14 days before the scheduled start date to avoid any cancellation fees. Cancellations made within 14 days of the scheduled start date will incur a fee equivalent to 50% of the total project cost to cover pre-production expenses and time reserved by our team. For cancellations made within 7 days of the start date, the fee will be 75% of the total project cost. We aim to be as accommodating as possible and encourage you to contact us immediately if you need to make any changes to your project schedule.
  • What areas do you cover?
    At Instinctive Media, we offer our professional video production services both locally and globally. Although we are based near Hull, we are more than happy to travel nationwide throughout the UK and even abroad to accommodate your project needs. We ensure that your quote will include any necessary travel expenses, providing a transparent and comprehensive estimate for your convenience.
  • Can you provide a team of videographers and photographers?
    Absolutely! At Instinctive Media, we have a talented team of videographers and photographers who are passionate about capturing the essence of your project. Whether you need a full production crew for a major commercial, a skilled duo for an intimate event, or custom packages tailored to your specific requirements, we've got you covered.
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