Privacy Policy

Effective Date: 19 May 2025

1. Introduction
Welcome to Instinctive Media ("we," "our," "us"). We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website (www.instinctive33.com) and when engaging with our services, including photography, videography, and drone operations.

2. Information We Collect
We collect personal information that you voluntarily provide, as well as data automatically collected when you visit our website.

Personal Data: Name, email address, phone number, business details, and any other details you provide via contact forms, mailing list sign-ups, or proposal requests.
Client Data: If you book a shoot with us, we may collect additional information relevant to the project, including contracts, addresses, and media files (photos/videos).
Usage Data: IP address, browser type, device details, and browsing patterns collected through cookies and analytics tools.

3. How We Use Your Information
We use your information for the following purposes:

To provide and manage our services, including bookings, shoots, and content delivery.
To communicate with you regarding inquiries, proposals, updates, or marketing (if consented).
To improve our website through analytics and user feedback.
To comply with legal obligations or enforce contractual agreements.

4. How We Share Your Information
We do not sell your data. However, we may share it in the following cases:

Service Providers: Who assist in delivering our services (e.g. payment processors, cloud storage providers, Trustpilot for review collection).
Legal Requirements: If legally required to comply with a legal obligation or government request.
Protection of Rights: Where necessary to enforce our terms and protect our rights.

5. Cookies & Tracking Technologies
Our website uses cookies to enhance user experience and analyse website traffic. These include:

Essential Cookies: Necessary for website functionality and cannot be switched off.
Analytics Cookies: To measure website performance and user interaction.
Marketing Cookies: Used for personalised ads or promotional content (if applicable).
Trustpilot Cookies:
- We use Trustpilot to invite customers to write and verify reviews of our services. Trustpilot will place cookies on your browser for this purpose.
- These cookies are non-essential and will only be set if you explicitly consent via our cookie banner.
- You can manage or disable cookies (including Trustpilot’s) at any time through your browser settings or by revisiting our cookie consent centre.

You can manage or disable cookies through your browser settings.

6. Obtaining and Withdrawing Consent

When you first visit our site, you’ll see a cookie banner explaining our use of cookies. You may accept all cookies, decline non-essential cookies or manage your preferences.
You can change your mind and withdraw consent for non-essential cookies at any time by clicking the “Cookie Settings” link in our website footer or adjusting your browser settings.

7. Data Retention & Security
We retain your personal data only as long as necessary for the purposes stated. We implement security measures to protect against unauthorised access, alteration, or disclosure of your information.

8. Your Rights
Depending on your location, you may have rights under data protection laws, including:

The right to access and request copies of your data.
The right to correct or delete your data.
The right to withdraw consent for marketing communications.

To exercise these rights, contact us at contact@instinctive33.com.

9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices, so we encourage you to review their policies separately.

10. Updates to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website.

11. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact us at:

Instinctive Media
Email: contact@instinctive33.com
Website: www.instinctive33.com